ESG Materiality Topics Identification

The Company has established a structured process to identify and prioritize ESG materiality topics, as outlined below:
1. Study and Analysis: The Company begins by studying and analyzing risk factors that may impact its business operations. This includes referring to indicators from the Stock Exchange of Thailand (SET), sustainability issues addressed by other companies in the same industry, and global industry trends. These insights are used to identify the initial list of material sustainability topics covering the three dimensions: economic, social, and environmental.
2. Prioritization of Material Topics: The Company evaluates each topic based on its potential impact on the business and considers insights gathered from stakeholder engagement activities—both internal and external. The topics are then prioritized using a Materiality Matrix, which helps determine the level of importance from both the Company’s and stakeholders’ perspectives.
3. Validation of Accuracy and Completeness: The prioritized list of material topics is presented to senior management for review and validation in terms of accuracy and completeness. Management input is used to improve the materiality process and ensure its alignment with strategic direction, prior to communicating the results through the Company’s official channels.
4. Sustainability Reporting Development: The Company reviews and updates the content and development process of the Sustainability Report annually. Feedback from stakeholders is welcomed and incorporated into future reports to continuously enhance the quality and relevance of the sustainability disclosure.

TGH Sustainability Framework

Sustainability Strategic Framework

Goals and Strategic Performance: Governance Dimension

Sustainable Finance

Material Topic 4: Sustainable Finance

The Company adheres strictly to the principles of good corporate governance, covering all 8 core corporate governance principles, including:
1. Roles and Responsibilities of the Board
2. Setting Sustainable Objectives and Key Goals for the Company
3. Enhancing the Effectiveness of the Board
4. Executive Search, Development, and Personnel Management
5. Conducting Business Responsibly
6. Ensuring Appropriate Risk Management and Internal Control Systems
7. Maintaining Financial Integrity and Transparency
8. Supporting shareholder engagement and communication, as well as introducing other policies that are comprehensive and aligned with good corporate governance practices. The Company also communicates these policies and business ethics to employees to ensure they are adhered to as guiding principles.

The Company and its subsidiaries have established guidelines for caring for and interacting with stakeholders in their Business Code of Conduct, considering responsibilities toward shareholders, employees, customers, business partners, contractors, communities, society, and the environment. In addition, the Company promotes business operations under the principles of free and fair competition, avoids actions that may create conflicts of interest or violate intellectual property rights, and upholds a strict stance against all forms of corruption. Relevant practices have been established under the following areas:

The Company has been a certified member of Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC) since March 31, 2021. The initial three-year certification expired on March 31, 2024, and the Company has successfully renewed it for the first time, with the second renewal due on March 31, 2027. The Company implements its anti-corruption policy and communicates it to all employees to ensure they are aware of the impacts of corruption and adhere to the policy against all forms of corruption. In addition, channels for reporting corruption have been established, allowing all stakeholder groups to report any violations of rights or instances of illegal, non-compliant, or unethical business conduct to the responsible departments.
1. Mail:
To: Chairman of the Audit Committee, Audit Committee Member, Chairman of the Anti-Corruption Committee, or Anti-Corruption Committee Member.
Address: 10500 Thai Group Holdings Public Company Limited, 315 Thai Group Building, 10th Floor, Silom Road, Silom Subdistrict, Bang Rak District, Bangkok 10500.
2. Company Website Click for More Information

Complaint Handing Process

Procedure of Managing Violations of the Code of Ethics and Business Conduct

Investigation and Disciplinary Process for Corruption and Fraud Cases

Innovation and Dissemination of Innovation Derived from Responsible Operations Toward Society, Environment, and Stakeholders

The Company and its subsidiaries promote innovation at both the internal operational level and the interorganizational collaboration level. The focus is on encouraging the creation and development of new operating approaches, as well as transforming concepts and production processes to enhance the value of products and services. The objective of innovation development is to drive positive change, improve operational efficiency, and deliver better outcomes, leading to increased organizational productivity. This, in turn, creates value and sustainable benefits for society as a whole, for example:
• The LINE Official Account, @THAI GROUP, is a digital channel continuously developed by the Company to specifically serve customers across the Group. Enhanced functionalities have been introduced to provide a comprehensive, one-stop service platform for customers of its subsidiaries, covering both individual and group insurance customers, including those of SE Life (Southeast Life Insurance), Indara (Indara Insurance), as well as used car customers of RDD (Rod Dee Det Auto). Customers can access services 24 hours a day, 7 days a week (24/7 Digital Access) across all locations nationwide, with a total user base of over 654,000. In addition, the platform contributes to the conservation of natural resources by reducing paper usage previously required for document-based services. In 2025, a total of 7,954 requests were submitted through the online system, resulting in a reduction of 30,589 sheets of paper, equivalent to approximately five trees.
• The D Life platform is a channel developed and continuously enhanced by SE Life (Southeast Life Insurance) to support the Company’s agents in delivering prompt services to customers anytime and anywhere, with the highest level of security standards.

In addition, in 2025, Thai Group continued to advance its innovation initiatives by enhancing various functions on the i-CEM (Customer Engagement Management) system. The system incorporates Robotic Process Automation (RPA) and Workflow Automation to manage customer service interactions across multiple channels, totaling over 475,000 transactions. This enables customers to receive a seamless and positive service experience that is convenient, fast, and consistently standardized across all service channels. The system also delivers organizational benefits by effectively reducing the workload associated with repetitive tasks. For example, manual processes such as data entry and customer case tracking have been improved through structured and systematic workflows, reducing human error, increasing accuracy, and enhancing the management of Service Level Agreements (SLAs) for more efficient monitoring and control. In addition, it helps mitigate risks related to penalties or delays, supports the growth in workload and customer volume, and enables real-time data collection and analysis for continuous evaluation and improvement of operational strategies. These efforts ultimately strengthen customer confidence, trust, and long-term satisfaction.

Supplier Management Practices and Payment Terms

The Company has always recognized the importance of its suppliers and is committed to treating all suppliers equitably and fairly in conducting business. The Company strictly complies with contractual obligations and agreed commercial terms and conditions, while also emphasizing effective liquidity management. In cases where the Company is unable to comply with any agreed term or condition, it will promptly notify the supplier to jointly explore reasonable solutions in good faith. The Company establishes and communicates payment schedules to suppliers. The average credit term is set at 30 days, subject to the specific agreements between the Company and each supplier. In practice, the Company’s average payment period to suppliers remains within the agreed credit term, with an actual average payment period of 15 days in 2025, compared to the standard 30-day credit term.

Tax Policy of the Company

To support business operations under good governance principles and ensure sustainable development for stakeholders, the Company is committed to tax management with full compliance, transparency, and ethical responsibility. This commitment is aligned with the Company’s vision, mission, and values. More information Please visit Here Here

Goals and Strategic Performance: Social Dimension

Financial and Insurance Access

Material Topic 3: Financial and Insurance Access

Respect for Human Rights and Gender Equality

The Company and its subsidiaries have policies that support and respect the protection of human rights. This includes treating all stakeholders, including employees, communities, and society at large, with respect for their humanity, considering equality and freedom for all, without violating basic rights or engaging in any form of discrimination based on race, nationality, religion, language, color, gender, age, education, physical condition, or social status. Additionally, the Company ensures that its operations do not engage in any direct or indirect involvement in human rights violations, such as forced labor, child labor, or sexual harassment. furthermore, the Company and its subsidiaries promote vigilance in adhering to human rights regulations by providing opportunities for feedback and establishing channels for complaints for those affected by human rights violations related to the Company's operations. Proper remedies will be provided as needed. to ensure effective respect for human rights, the Company and its subsidiaries focus on building awareness and educating employees about human rights principles, encouraging them to uphold these standards in their daily practices.

Furthermore, based on the review of all the Company's complaint channels, both from internal and external individuals, no complaints regarding human rights violations were found.

Diversity of Board of Directors and Employees in 2025

Employee Remuneration Classified by Gender (Unit: Baht)

Voluntary Resignation Information

Employee Capability Development and Fair Treatment of Labor

The Company and its subsidiaries recognize the importance of human resource development and the fair treatment of labor, as these are factors that contribute to increasing the value of the business and enhancing competitiveness, as well as supporting the sustainable growth of the Company and its subsidiaries in the future. The Company and its subsidiaries have established the following policies and practices:
1. Respect for Employee Rights based on human rights principles and compliance with labor laws.
2. Fair Employment Processes and Conditions, including fair compensation in the form of salaries and/or bonuses that are appropriate to the employee's potential, as well as performance-based evaluations within a fair assessment process to ensure job security and promote career advancement opportunities.
3. Employee Development, through training, seminars, workshops, and sending personnel to participate in relevant academic seminars and training to enhance their knowledge and capabilities, while fostering positive attitudes, ethical behavior, and teamwork among employees.
4. Employee Benefits in accordance with legal requirements such as social security and beyond, including health insurance, accident insurance, provident funds, and various types of financial assistance to employees such as low-interest employee loans, marriage benefits, disaster relief, and funeral assistance.
5. Annual Health Checkups for all employees, taking into account risk factors based on level, age, gender, and the work environment of each individual.
6. Ensuring a Safe and Healthy Work Environment, by implementing measures to prevent accidents, promoting safety awareness among employees, and ensuring regular training. The Company also promotes good hygiene and ensures that the workplace is always safe and sanitary.
7. Creating a Positive and Inclusive Work Environment, where employees are treated equally without any exploitation, fostering a culture of mutual respect and acceptance.
8. Encouraging Employee Feedback and Complaints regarding unfair practices or wrongdoing within the Company, while ensuring protection for employees who report such issues.

The Company has taken care of its employees and all subsidiaries by adhering to human rights principles, creating a safe and hygienic work environment, providing appropriate and above-legal benefits, offering opportunities for employee feedback to contribute to organizational development, and continuously developing employees' knowledge and skills. This ensures employees become experts and professionals capable of adapting to changing customer needs and business competition. Employees are encouraged to be happy in their work, proud, and emotionally connected to the organization.

Goals and Strategic Performance: Environmental Dimension

Low Carbon Products and Process

Material Topic 1: Low Carbon Products and Processes

In addition, the Company has promoted its affiliated companies to continuously provide project finance to entrepreneurs engaged in environmentally friendly businesses. Flexible lending criteria and qualifications have been applied to improve access to funding, along with preferential low interest rates, in order to support the expansion of green businesses. At present, entrepreneurs who have received such financing have successfully completed the construction and operation of solar rooftop projects, totaling 58 sites, with a combined electricity generation capacity of 45.104 MW in 2025.

Southeast Capital Company Limited (SECAP) is well-positioned to provide electric vehicles (EVs), including hybrid and plug-in hybrid vehicles, to support environmental sustainability by reducing fossil fuel consumption and lowering emissions of pollutants and greenhouse gases (GHGs). This initiative aligns with the government’s policy to promote the adoption of electric vehicles under the national EV policy “30@30,” which targets the production of zero-emission vehicles (ZEVs) to account for at least 30% of total vehicle production by 2030. The Company aims to expand its EV fleet to help reduce emissions and dependence on fossil fuels.

In 2025, the Company provided a total of 1,075 EVs, including hybrid and plug-in hybrid vehicles, representing 179% of its 2026 target, and generating revenue of THB 1,383 million (172% of the target). Meanwhile, Indara Insurance Public Company Limited has developed environmentally friendly insurance products, providing coverage for EVs, hybrid vehicles, PHEVs, solar rooftops, and EV chargers, totaling 17,964 policies (119% of the 2026 target), generating revenue of THB 353 million (117% of the target).

Greenhouse Gas Management

The Company has set a target to reduce greenhouse gas emissions across Scope 1–3 by at least 28% from the 2024 baseline by 2028, through promoting digital transformation and encouraging employees to work on online systems to reduce paper usage, alongside campaigns to conserve the environment by minimizing the use of natural resources. Key initiatives include the implementation of the i-Series platform for online operations such as performance evaluations and meeting room bookings, as well as effective internal waste management through proper waste segregation and disposal. In addition, the Company aims to reduce paper usage from business processes by at least 5% per year by encouraging agents, customers, and business partners to adopt online services, including e -Applications, e-Policies, and aftersales services via the D-Life platform. Under this initiative, every 100 e-Applications/e-Policies is equivalent to planting one tree, with the Company matching each tree by planting an additional one, contributing to a total target of 100,000 trees, which is estimated to offset approximately 900–1,500 kilotons of carbon dioxide emissions per year.

Total Greenhouse Gas Emissions of the Thai Group Companies in 2025

4,391.41 tCO2e average greenhouse gas emission of 3.26 tCO2e per employee
Overall reduction of 5.85% (Scope 1 & 2 decreased by 13.63 %) against the target of a 28% reduction from the year 2567 by 2571

Climate Change Management

Additionally, the Company recognizes the importance of environmental stewardship, particularly both the positive and negative impacts arising from climate change. The Company has therefore established a Climate Change Policy covering all business operations and the supply chain of the Company and its subsidiaries, aiming to prevent and mitigate impacts from “Climate Risk,” which is considered a financial risk that may significantly affect the organization’s performance. The scope of this policy also extends to relationship management with partners, suppliers, agents, brokers, loss adjusters, hospitals, contracted garages, regulatory authorities, subcontractors in various activities, and other related parties. The Company emphasizes collaboration among all stakeholders to support operations that minimize negative climate impacts, promote greenhouse gas emission reduction, and encourage efficient resource utilization to protect the environment in the long term and drive sustainable business practices across all dimensions. The Company has established targets, strategies, and business approaches to reduce greenhouse gas emissions in order to limit global temperature rise. Oversight of climate-related risk management is governed by the Corporate Governance and Sustainability Committee and the Risk Oversight Committee.

Climate Change Policy

Thai Group Holdings Public Company Limited and its subsidiaries recognize the importance of protecting the climate as a global challenge with significant implications on the economy, society and the environment. In line with its commitment to leadership in sustainable development, the company has established this policy to guide climate action across all areas of its operations by integrating sustainable resource management with low-carbon business models. The Company is committed to effectively reducing negative impacts from climate change while creating positive environmental outcomes and building long-term confidence among all stakeholder groups. This commitment is pursued through the promotion of greenhouse gas (GHG) emission reductions, improvements in energy efficiency, sustainable use of natural resources, and implementation of actions that minimize environmental impacts. In alignment with the Paris Agreement, the company aims to limit global temperature rise to well below 2°C, pursuing efforts to limit it to 1.5°C, while adhering to the Principles for Sustainable Insurance (PSI) and conducting business in accordance with the United Nations Sustainable Development Goals (UN SDGs). Moreover, the company seeks to enhance preparedness and resilience to climate change across all aspects of its operations and to support effective supply chain management by collaborating with business partners and suppliers to reduce negative impacts and create positive outcomes related to climate change, all in accordance with international standards.

Climate Change Mitigation and Adaptation

The Company has established initiatives to support limiting the increase in global temperature to no more than 1.5°C in accordance with the Paris Agreement and to reduce negative impacts from climate change, as follows:
1. Digitalize work processes (Digitalization) to reduce paper usage by 80% by 2028 from the 2023 baseline.
2. Align all future capital expenditures (CapEx) with the Company’s long-term greenhouse gas (GHG) emission reduction targets or with the targets of the Paris Agreement aimed at limiting global temperature rise to no more than 1.5°C.
3. Reduce greenhouse gas emissions by 28% by 2028 from the 2024 baseline, and consider further adjustments to long-term targets.
4. Develop environmentally friendly products and services, including increasing corporate car rental services for EVs, hybrids, and plug-in hybrids, while reducing internal combustion engine vehicles using fossil fuels; developing Green Insurance products covering EVs, hybrids, plug-in hybrids, EV chargers, and solar roofs; and providing solar roof financing to affiliated business partners, with a revenue target of THB 2 billion during 2023–2028, to promote the adoption of clean and alternative energy in place of fossil fuels.
5. Undertake the development of the Thai Group Quarter building on Surawong Road as the Group’s new headquarters, designed to be environmentally friendly in accordance with international standards under U.S. Green Building Council, including the LEED (Leadership in Energy and Environmental Design) green building rating and certification system, which is widely recognized globally.

Remark: currently under certification application and assessment process.

Emphasizing energy-efficient, water-saving, environmentally friendly, and occupant health-conscious design, construction, and operations, the project also implements construction pollution control in accordance with the U.S. Environmental Protection Agency to reduce environmental impacts and greenhouse gas emissions, as follows:
• During construction, measures are in place to prevent soil erosion caused by runoff.
• Sedimentation ponds are installed prior to water discharge from the project, along with wastewater treatment tanks for restrooms and grease traps for canteens.
• Barriers are constructed to control water flow direction and prevent impacts on surrounding areas.
• Indoor air quality during construction is controlled in accordance with SMACNA standards, such as protecting air ducts and HVAC equipment with plastic coverings. For outdoor areas, dust control measures include water spraying at least twice daily, washing vehicle wheels before exiting the site, and covering trucks and material piles to prevent dispersion.
• Main contractors and subcontractors participate in waste segregation, with more than 75% of waste recycled or reused. Some concrete waste is repurposed into parking blocks and for site preparation of other construction projects, contributing to reduced carbon footprint.
• Construction materials include recycled content and are sourced, manufactured, and assembled within a 160-kilometer radius of the project where possible. Examples include hydraulic concrete, reinforcing steel, structural steel, and gypsum board.
• Interior materials, including paints, coatings, adhesives, sealants, and ceilings, are selected based on low volatile organic compounds (VOC) content and comply with emission standards of the California Department of Public Health.
• At least 11 materials with Environmental Product Declarations (EPD) are used, meeting at least 10 LEED requirements.
• Insulated Glass Unit (IGU) is used for high thermal performance, with a Solar Heat Gain Coefficient (SHGC) lower than 0.23, along with a high Solar Reflectance Index (SRI) for roofing to reduce heat transfer into the building. LED lighting is used throughout the project, supported by lighting control systems both indoors and outdoors.
• Basement parking areas utilize energy-saving lighting with built-in motion sensors, reducing brightness by 20% when unoccupied.
• High-efficiency HVAC systems use non-CFC-based refrigerants, including R-134a for water-cooled chillers and R-410A for VRF systems, reducing greenhouse gas emissions and slowing ozone depletion by 11% compared to the LEED baseline.
• Water-cooled chillers and VRF systems exceeding minimum efficiency standards are used, directly reducing electricity consumption and carbon dioxide emissions by approximately 80,000 kg of carbon per year.
• The project targets energy reduction of 10–15% compared to the LEED baseline.
• Water-saving sanitary fixtures reduce water usage by up to 43% compared to LEED reference standards.
• Cooling tower systems are equipped with drift eliminators, water meters, and sensors to monitor water quality and system performance.
• Recycled water is used for landscape irrigation, including rainwater collected in retention ponds and condensate water from air conditioning systems, helping to reduce surface runoff.
• Wastewater from kitchens and restrooms is treated through a Water Treatment Plant consisting of sedimentation tanks, aeration tanks, settling tanks, and sludge storage tanks, with excess sludge properly removed and disposed of by licensed service providers.

Water Resource Management

The Company promotes responsible water usage by encouraging employees to use water mindfully and only as necessary. For wastewater management, the Company has installed a legally compliant wastewater treatment system in accordance with the Building Control Act. Wastewater is properly treated before being discharged into the public drainage system. Southeast Property Co., Ltd. and Asiatic House Co., Ltd., the owners of the office buildings leased by the Company, conduct annual building inspections in accordance with the Building Control Act B.E. 2522 (1979), Section 8(6), which covers environmental management systems such as lighting, ventilation, air conditioning, air purification, drainage, wastewater treatment, and waste disposal. Due to space limitations in the current office premises, the Company is unable to construct a water retention pond for wastewater treatment and reuse.

TAP Water Consumption

The Company sources water from Metropolitan Waterwork Authority for both Thai Group Building, Silom Road, and Surawong Road. In 2025, total water consumption was 35,851 cubic meters, averaging 26.62 cubic meters per person
Target: 10% reduction from the 2023 baseline by 2028

Energy Management

Thai Group Holdings Public Company Limited and its subsidiaries recognize that energy is a critical issue with significant impacts on people’s livelihoods and the national economy. The Company therefore considers energy conservation to be essential and the responsibility of everyone to collaboratively and continuously manage energy in a sustainable manner. Accordingly, the Company has established an Energy Conservation Policy, which was subsequently reviewed in March 2026 to serve as a guideline for energy management practices, aiming to promote efficient and optimal use of energy.

Electricity Consumption

The Company sources electricity from Metropolitan Electricity Authority for both Thai Group Building, Silom Road, and Surawong Road. In 2025, total Electricity Consumption 3,554,021 kWh, average 2,638.47 kWh per person
Target: 10% reduction from the 2023 baseline by 2028

Type and Number of Lighting Fixtures

At the Silom Head Office building, 82% of lighting fixtures are energy-saving bulbs, with total electricity consumption of 143,827.6 kWh per year.

Waste Management (Sorted Waste)

The Building and Facilities Department, responsible for waste management, has collected, segregated, and properly disposed of waste. The company has collaborated with Thai Bev Recycle Co., Ltd. to recycle applicable waste according to proper procedures. Non-recyclable waste is handed over to the Bang Rak District Office’s waste collection service for appropriate disposal. The company’s waste and disposal volumes are summarized as follows:

Energy-saving campaigns were conducted at various points within the Silom and Surawong buildings, with continuous efforts planned from 2023 to 2025.